To make your VPN choice easier, we have compared two of the most popular VPN providers: ExpressVPN and CyberGhost. The categories we used to assess the two providers are speed, security, privacy, price, ease of use and customer service. Below you can see the winner of each category:
- Security: ExpressVPN
- Speed: A Tie
- Privacy: ExpressVPN
- Price: CyberGhost
- Ease of use: ExpressVPN
- Customer Service: ExpressVPN
In all categories both providers are a good choice, but as you can see, our comparison shows that ExpressVPN is just that little bit better.
To help you choose between ExpressVPN and CyberGhost, let us compare these providers: which of these two providers is better? In which categories does ExpressVPN come out on top, as usual, and in which categories does CyberGhost perform better? Below you will find our comparison of these two providers’ security, speed, user-friendliness, privacy policies (e.g. the keeping of logs) and functionality. We will also explain specific features of both VPNs, such as the ability to access movies from the American Netflix library or the use of VPNs in countries with repressive regimes.
ExpressVPN vs CyberGhost: Functionalities, Features and Additional Options
Here are the basic features of both providers.
|Servers||3,000+ servers in 94 countries||6,800+ servers in 90 countries|
|Operating systems||Windows, Mac, iOS, Android, Linux||Windows, Mac, iOS, Android, Linux|
|Protocols||OpenVPN, IKEv2/IPsec, L2TP/IPsec||OpenVPN, IKEv2/IPsec|
|Price||From $6.67 per month||From $2.25 per month|
|Log policy||No logs||No logs|
|Money-back-guarantee||30 days||45 days|
|DNS Leak Test||✔||✔|
|Tor over VPN||✖||✖|
|Malicious website blocker||✖||✔|
|Online tracker blocker||✖||✔|
|Automated HTTPS redirect||✖||✔|
|Data compression option||✖||✔|
|Link to website|
Below you will find a brief explanation of all the above-mentioned features:
- Servers: Shows how many servers each VPN provider has on its server network.
- Torrents/P2P support: Specifies whether each VPN provider allows P2P traffic on their servers, for example for downloading torrents.
- Netflix/Streaming: Indicates whether you can access Netflix, especially the American version of Netflix, with each VPN provider.
- Simultaneous connections: Specifies how many simultaneous VPN connections you can have per subscription for each VPN provider.
- Operating system: Indicates with which operating system(s) the specific VPN is compatible.
- Protocols: Provides a list of various VPN protocols. These are the encryption protocols used or supported by the particular provider.
- Price: Provides information regarding each VPN’s cheapest monthly subscription costs.
- Log policy: Specifies whether a VPN provider keeps logs or not. Logs can take many forms, but it is important that VPN providers do not keep logs of any kind.
- Money-back guarantee: States the period within which you can request your money back if you have taken out a subscription. This period may differ if you have taken out a single monthly subscription.
- DNS Leak test: Indicates whether the specific VPN provider includes a DNS leak test as part of its software. This test can be used to see if your IP address is being leaked.
- Tor over VPN: Specifies whether each VPN provider has special servers available that work well with the Tor browser. This browser is used to visit the dark web.
- Obfuscated servers: Indicates whether the VPN provider uses obfuscated servers. These are servers that can bypass even the most extreme VPN blocks.
- Double VPN: Indicates whether a VPN has Double VPN servers. If it does, then you can choose to connect to two VPN servers at once. This creates a double tunnel.
- Dedicated IP: Specifies whether the particular VPN offers dedicated IP addresses. You often need to pay extra for this.
- Kill switch: Indicates whether a particular VPN has a kill switch. This is a security feature that temporarily stops your internet connection if there is a malfunction at the VPN provider.
- Split tunneling: Indicates whether you have the option of specifying which traffic runs or does not run via the VPN.
- Adblocker: Allows you to determine whether a VPN has a built-in adblocker.
- Diskless servers: Indicates whether the specific VPN uses diskless RAM servers. These are servers that only function as a conduit and not as a hard drive where data can be stored.
- Malicious website blocker: Allows you to determine whether the VPN has an extra feature that blocks dangerous websites.
- Custom DNS option: Indicates whether the VPN provider allows you to set your own DNS records.
- Online tracker blocker: Allows you to determine whether a VPN has an extra function built-in that blocks online trackers.
- Automated HTTPS redirect: Indicates whether a VPN includes a feature that automatically sends you to HTTPS versions of websites rather than the HTTP versions.
- Data compression option: This is an option that compresses large data files to provide a faster browsing experience.
ExpressVPN vs CyberGhost: Which One is More Secure?
When it comes to security, we look at the encryption used, and the protocols and extra options offered by the two providers.
- ExpressVPN has OpenVPN with UDP or TCP. In addition, it works with the IKEv2/IPSec, L2TP/IPSec, and PPTP protocols. However, the latter two protocols are not recommended for use. ExpressVPN itself also indicates in their application that the L2TP/IPSec and PPTP protocols are only suitable for anonymization (for example, to view the American Netflix library). The pluses with regards to the security of these last two protocols are very limited beyond using them for this task.
- OpenVPN, on the other hand, is very safe and consequently, this protocol is seen as the best choice. IKEv2 is a bit in between, so we recommend just using OpenVPN.
- The protocols offered by CyberGhost are the same as ExpressVPN, except that CyberGhost doesn’t offer L2TP/IPSec, opting to use IKEv2/IPSec instead.
- Both CyberGhost and ExpressVPN use 256-bit encryption: the highest security level by international standards. Both providers also have a kill switch, which in the unlikely event that your VPN connection is lost, the internet connection is automatically disconnected. CyberGhost also has a number of features as part of the application that allow you to block malicious websites, online tracking, and unsafe sites. ExpressVPN does not have these features.
- For each of your subscriptions, CyberGhost shows on its accounts page on which devices you have installed the VPN. This allows you to determine on which devices the VPN is active. Regrettably, this is not a positive feature when it comes to security.
In conclusion, we can say that both ExpressVPN and CyberGhost offer very secure VPN connections. However, as far as we are concerned, ExpressVPN gets the goal because they do not track on their accounts page, which device the VPN is installed on.
Most secure VPN: ExpressVPN
Speed: Which VPN is Faster?
To compare the speed of these two VPNs, we conducted speed tests for them both. However, first we tested our own internet connection without a VPN to set the speed baseline. The results are provided in the following screenshot.
We then tested international and local servers belonging to both ExpessVPN and CyberGhost. The results are provided in the table below, with the fastest speeds entered in bold.
|Download speed local server (Mbps)||322,38||441,67|
|Upload speed local server (in Mbps)||171,11||214,62|
|Ping local server||8 ms||4 ms|
|Download speed international server (in Mbps)||139,68||122,07|
|Upload speed international server (in Mbps)||26,97||17,30|
|Ping international server||114 ms||78 ms|
Test results show that during daily use both providers function flawlessly. Therefore, the likelihood that you will experience problems with your internet speed with these VPNs is very small. Even if you download or stream intensively, either of the two providers would be a good choice. Since the speeds of both providers are more than high enough to provide excellent usage conditions, we give an equal score to the two providers.
Speed Winner: A Tie
Privacy: What User Information Do ExpressVPN and CyberGhost Collect?
In addition to speed and security, it is important to know how these VPN providers handle user data. If providers keep logs, it does not matter how good security is, ultimately you are not anonymous online. What about these two providers?
- ExpressVPN does not keep logs. However, as with all other providers, it is actually impossible to prove whether ExpressVPN keeps logs or not. Nonetheless, in the provider’s long track record, nothing has occurred that provides proof to the contrary.
- Furthermore, TrustedServers are used by ExpressVPN on which no data can be permanently stored. Even if ExpressVPN would like to keep logs, the TrustedServers make this impossible.
- Like ExpressVPN, CyberGhost does not keep any logs. However, the provider does keep anonymous data, which it uses to improve its VPN service. This involves, for example, logging in with CyberGhost to keep track of the times at which servers are most loaded. According to CyberGhost, this information is deleted after 24 hours. Other data, which is kept for a month, is deleted after the month is over. Furthermore, CyberGhost does not seem to collect data regarding data traffic, IP addresses, or the times certain actions are performed by users.
- Every now and then, CyberGhost issues a so-called “transparency report”. This is a report that provides insight into how often personal data is being requested from them. Copyright protection authorities, for example, could request data belonging to downloaders.
- The report shows that CyberGhost does not adhere to such third-party data requests. Even government agency requests fall on deaf ears. Consequently, CyberGhost also has a good reputation when it comes to privacy.
Both ExpressVPN and CyberGhost have suitable privacy policies. However, ExpressVPN keeps even less data than CyberGhost.
Privacy winner: ExpressVPN
ExpressVPN or CyberGhost: Which is Cheaper?
The table below provides an overview of ExpressVPN’s and CyberGhost’s subscription costs (per month). As you can see, CyberGhost subscriptions are generally cheaper than ExpressVPN’s.
|1,25-year plan (15 months)||$6.67||✖|
|3.25-year plan (39 months)||✖||$2.25|
The winner on price: CyberGhost
Ease of Use: Installation and Appearance
Our previous reviews of CyberGhost and ExpressVPN have found that both providers strike a good balance between usability and the number of options provided to users. Furthermore, both providers’ websites and software are very clear. Below we will discuss certain aspects in more detail.
The two providers’ software start screens are almost identical. Although, ExpressVPN’s mainly white color scheme is a bit easier on the eyes than that of CyberGhost’s black and yellow. Both applications have a large button that you can connect with, and both have additional options located under settings. However, CyberGhost is attached to the taskbar and ExpressVPN shows you three servers you’ve recently connected with immediately. Because of this, we find ExpressVPN easier to use.
Screenshots of ExpressVPN’s and CyberGhost’s software are provided below.
When testing a VPN application, we naturally also look at the installation process. The installation methods of ExpressVPN and CyberGhost are almost identical. The installation process for both is fairly straightforward: you start by creating an account, then download the software, install it and login with your newly created account.
With regards to the installation process, we cannot find a substantial difference between ExpressVPN and CyberGhost. If you would like more in-depth information on how the installation process works, check out our ExpressVPN and CyberGhost reviews.
Ease of Use Winner: ExpressVPN
Customer Service: How Well are Users Supported?
- Regarding ExpressVPN’s customer service, we can be short and sweet. On the live chat, we received a direct response from an employee and not a bot. We were also not referred to an article or any other link: the information was provided entirely by the employee.
- CyberGhost’s live chat was very responsive and accurate. In essence, CyberGhost provides an excellent service, were it not for the fact that customer service and the support pages do not seem to align. When we asked an employee which protocols were supported by CyberGhost, we were informed that they also support WireGuard. Unfortunately, this information was nowhere to be found on CyberGhost’s support pages. Thus, a bit sloppy, but the employee promised that this problem would be actioned internally. However, a conversation at a later time with another support agent made clear that WireGuard is not going to be available for CyberGhost until their new software version is released. Consequently, it seems clear to us that ExpressVPN has better customer service.
- On the ExpressVPN website you will find an answer to your question in 99 out of 100% of cases. Sometimes it takes a bit of clicking back and forth to find the right category, but in the end, the information is all there. Nonetheless, we found it a bit strange that you need to scroll all the way down to the bottom of the “What is a VPN” page, to find information about protocols.
- As far as CyberGhost is concerned, the website is a bit more streamlined than ExpressVPN’s, but almost all information is presented as frequently asked questions. In principle, the idea behind this is logical: if people have a question, you can find the answer immediately. In practice, this makes searching for answers to certain topics via navigation a bit difficult.
- We are also uncertain about CyberGhost’s decision to subdivide its knowledge center into three sections, i.e. “Guides”, “Troubleshooting” and “General Info”. As it is not very clear which information can be found under which section, it takes much longer to find the required articles or topics. Consequently, we give the money for this category to ExpressVPN.
Customer service winner: ExpressVPN
Recap: The Best VPN for a Variety of Purposes?
It seems clear to us that ExpressVPN and CyberGhost are both providers that provide users with the online anonymity they want easily and securely. However, there are certain advantages that one provider offers which the other does not.
The following list provides an overview as to which provider comes out on top in each category:
- Security: ExpressVPN
- Speed: A Tie
- Privacy: ExpressVPN
- Price: CyberGhost
- Ease of use: ExpressVPN
- Customer Service: ExpressVPN
As far as we are concerned, ExpressVPN remains the number one VPN provider that we have tested so far. The above list also shows that ExpressVPN wins in more categories than CyberGhost, rather than the other way around.
CyberGhost is a good choice for some customers, as there are a number of functions where it really has the advantage. For VPN users who want to mostly stream and torrent, for example, CyberGhost’s dedicated servers are highly recommended. Interested in one of these two providers? Then click the appropriate button below.
- Very easy to use VPN
- Perfect for anonymous browsing, downloading, and streaming (i.e. Netflix)
- 3000+ servers in 94 countries
- Very user-friendly
- High quality for a low price
- Torrents and Netflix possible
Check out our other VPN comparisons to find out which one is better for you.
- ExpressVPN vs. NordVPN
- ExpressVPN vs. Surfshark
- NordVPN vs. CyberGhost
- NordVPN vs. Surfshark
- CyberGhost vs. Surfshark