CyberGhost Review (2019) – A Reliable and User-friendly VPN
CyberGhost is a well-known VPN provider that focuses itself on the user-friendliness of their software. This VPN provider was founded in 2011 in Romania and used to be one of the best-known free VPN providers worldwide. However, these days all their services are paid. They have a large user-base of 15 million people.
CyberGhost as a company consists of two teams, spread between Romania and Germany. The service is focused on letting consumers use the internet freely and anonymously. CyberGhost is an avid supporter and promoter of civil rights, a free society, and uncensored internet.
As a VPN with strong encryption, CyberGhost is very user-friendly and fairly fast. A subscription isn’t expensive and they offer a 45-day money-back guarantee. Installing CyberGhost is easy and you can use their service on 7 devices at the same time. This is ideal when you want to install a VPN on all your devices, including your laptop, Smart TV, smartphone, Chromecast, and tablet.
- Simultaneous connections: 7
- Operating systems: Windows, Mac, iOS, Android, Linux
- Protocols: OpenVPN, L2TP/IPsec, and PPTP
- Logging policy: No logs
- Servers: 5200+ servers in 60+ countries
- Price: From $2,75 a month
- Money-back guarantee: 45 days
Speed – How fast is CyberGhost?
Speed is very important when you are looking for a good VPN. You don’t want wait for your series to load, nor do you want your internet to slow down when you are using a VPN. We tested CyberGhost by performing speed tests and by using the service for our daily internet consumption. Below you can find the results.
Speed test results CyberGhost
Below you will find the results of speed tests we executed for our internet connection through different CyberGhost servers. For reference, we tested these speeds from the Netherlands, so if you are somewhere else the speeds might be different.
Speed without a VPN (Speedtest.net):
These are the results of our regular internet connection tested on speedtest.net without using a VPN.
Speed with a local server in The Netherlands (Speedtest.net):
These are the result of a speedtest.net test executed when we connected to the fastest CyberGhost VPN server in our home country, the Netherlands. As you can see the ping is still the same but the down-/uploading speeds are slowed down.
Speed with a USA server (Speedtest.net):
We produced the following results when we tested the speed of our connection to the fastest CyberGhost server in the U.S. The ping has skyrocketed but the download speed is similar to the speeds we measured for the server in the Netherlands.
Speed during daily use
The speed of the CyberGhost servers seems to be fine. We used this VPN for our tests but also for our regular use of the internet, browsing, streaming, downloading, and playing online games.
During regular use of the internet you couldn’t tell the difference between the use without a VPN or with CyberGhost. We could check our email, visit websites, and work on our own websites without noticing any difference in loading times and speeds.
During the streaming of videos on, for instance, YouTube or Netflix we didn’t notice a change when using CyberGhost.
Downloading files was possible without noticeable loss of speed. Moreover, downloading torrents went well. CyberGhost has a separate section you can click on when you’re planning on downloading. When you do this you will get maximum protection of your downloading speeds and you can see how much you have downloaded using their service.
It was only during online gaming that we could notice a small difference in speed. The online game we tested performed perfectly well without a VPN but showed some lag when CyberGhost was turned on. A casual gamer won’t notice the difference, but die-hard gamers will encounter some lag.
Conclusion speed CyberGhost
Our conclusion concerning the speed of CyberGhost is as follows:
- CyberGhost is a VPN with fairly good speeds
- The speed tests show that there is quite a big difference in downloading and uploading speeds between our normal situation and when we are connected to a CyberGhost server.
- We did not notice any differences when browsing, downloading, or streaming. However, the difference in speed was noticeable when we tried online gaming with CyberGhost.
Safety – How secure is CyberGhost?
Safety is one of the most important features of a VPN. You don’t want your personal information to end up on the street. Also you wouldn’t want a VPN service to keep logs of what you do either (this has happened with some providers that were exposed when they helped law enforcement find hackers that used their services). CyberGhost is a provider that values online anonymity and free use of the internet. For this reason they have taken measures to protect your personal data online.
Once every now and again, CyberGhost brings out a transparency report in which they note how often organizations like the DMCA (Digital Millennium Copyright Act) or the police ask for user data and how they respond to these requests. They stress that they do not give any information to third parties. The graph below shows how often they get requests and who makes these requests.
Below you can find information on the protocols CyberGhost offers, what their logging policy is, and all other privacy related measures CyberGhost has taken.
CyberGhost has splendid protection with its 256-bit AES encryption. This is a type of encryption that is generally considered to be of the highest standard. CyberGhost has OpenVPN, L2TP-IPsec and PPTP protocols. The OpenVPN protocol is the strongest. L2TP-IPsec and PPTP are less safe than the OpenVPN but can produce higher speeds. We would advise to use the OpenVPN protocol as a standard.
Logging and privacy
CyberGhost has a no-logs policy. This does not mean that they do not collect some data when you use their services. They save some information about your user-behavior so they can offer you the best service. For instance, when you log in, CyberGhost remembers that you have used their service that day. This information is anonymous and only saved for one day. They also keep track of how often you use their service every month. They count the amount of days their subscriber uses their application every month. So they will end up with the information that someone has used their application 25 out of 30 days. They won’t know who this is and the information is wiped every month.
On the subject of keeping these minimal logs, CyberGhost says the following:
“Because we are running a business and need to know if our customers actually use our service. BUT IT’S NONE OF OUR BUSINESS TO KNOW HOW THEY USE IT. Again: We neither log content nor visited websites nor IP addresses nor any communication!”
CyberGhost does not keep traffic logs, IP logs, or timestamps. In general you could say they have a good logging policy. Thus, even though they keep minimal anonymized information, their logging policy does not pose a great risk to your privacy.
What information does CyberGhost need?
To create an account with CyberGhost you need to fill in an account name and password. If you want to make sure that this won’t trace back to you, you can make them completely random. Your password is encrypted and isn’t visible to CyberGhost. CyberGhost attaches a serial number to your account so they can remember what user-privileges you have. They stress that none of this information can be traced back to you, except when you use your full name as an account name of course.
It also depends on the method of payment whether or not your personal data is exposed. In the case of CyberGhost the payment is made through a third party, Cleverbridge. Since this goes through them, CyberGhost has no access to your payment information. CleverBridge is a company with a good reputation concerning privacy.
Conclusion safety CyberGhost
Our tests and research show the following things about the safety of CyberGhost:
- All in all, CyberGhost is a fairly safe VPN.
- CyberGhost does not pass any user-information on to third parties like the DMCA or the police.
- CyberGhost uses strong 256-bit encryption.
- You can choose from several protocols with CyberGhost.
- CyberGhost does keep some information about your use of their service.
- CyberGhost does not collect traffic logs, IP logs, or timestamps.
Usability – How user-friendly is CyberGhost?
CyberGhost excels in user-friendliness. Their interface shows you different options for enabling a VPN. There are 6 buttons visible: Surf Anonymously, Unblock Streaming, Protect Wi-Fi, Torrent Anonymously, Unblock Basic Websites and Choose My Server. These options are pretty self-explanatory and are in agreement with the most common reasons people have for using a VPN.
Below you’ll be able to find out everything about the CyberGhost website and the installation process. After that you can read about the user-friendliness of their app and methods of payment. Finally, we report on their customer service.
The CyberGhost website
The CyberGhost website is a fairly standard VPN provider website. On their homepage you will find some information about CyberGhost features, reviews by users, the different plans, and why you would use a VPN. The website is clear and available in several languages. On other parts of the websites you can find more detailed information about CyberGhost.
At the top of your screen they will show your IP address, location, ISP, and status. This is meant to show you how much websites know about you when you visit them. This illustrates the need to use a VPN, like CyberGhost, to protect your data.
The account overview page is very self-explanatory. You’ll find the following three tabs: “my account”, “my device”, “support”. Under these tabs you will find information about your subscription and your devices. The support tab redirects you to the general CyberGhost support page. Moreover, you’ll find information on how to install their app on all the different types of devices.
Installing CyberGhost is a piece of cake. For most operating systems and devices they have an easy app you can download and install in no-time. You can install CyberGhost as follows:
1. Choose a CyberGhost subscription that fits your needs on the CyberGhost website.
2. Go through the payment procedure by filling in the necessary information.
3. Download CyberGhost.
4. Log in with your account data.
5. Now you will see the CyberGhost dashboard. Select the service you wish to use.
6. Change the settings to your preference and choose a location
7. Turn CyberGhost on. You are now protected!
This is the standard way of installing CyberGhost on a device. The only difference is that you download a program on your laptop or PC and an app for your smartphone or tablet. The interface looks different on the different devices. The options “Torrent Anonymously” and “Unblock Basic Websites” do not appear in the mobile app. There are also small differences in appearance for the different operating systems.
CyberGhost’s appearance and ease of use
CyberGhost has user-friendly software. If you have never used a VPN before, CyberGhost will guide you through the possibilities. The interface is in tune with the different reasons people have for using VPN. The software looks very clean and professional. The app on your smartphone is easy to turn off and on.
CyberGhost puts a lot of time and energy into the user-friendliness of their applications. Because of this, CyberGhost is a good VPN for daily use.
Pricing and methods of payment
CyberGhost is reasonably priced and has different subscription plans. The monthly fee is considerably lower when you subscribe to their services for a longer period of time. A separate plan for one month is $12,99, a subscription for one year is $5,99 a month, a two-year plan is only $3,69 a month. Finally, a three-year plan will cost you as little as $2,75 a month.
Every CyberGhost subscription plan has a 45-days money-back guarantee. The guarantee goes through the same company they outsource the payment through, Cleverbridge. However, you can also contact CyberGhost to settle this. The money-back guarantee makes CyberGhost a VPN you can easily test before fully committing.
You can choose between the following payment options:
- Credit card (VISA, MasterCard, American Express, and other options depending on the country you live in)
- Some other options that are unique to specific countries
There are different ways to get in touch with the CyberGhost customer-support. If you press the feedback button in either the app or the desktop program a screenshot will be made which you can send to CyberGhost. This way they can see what the problem is.
They also have a large database of manuals and frequently asked questions. Most of the time you will be able to find an answer to your question there.
Finally, they also offer a chat service. When you open the chat window you first need to fill in your name and email, so they can send the results of the conversation to your email. We tested their chat service by asking some questions. They responded quickly and politely and could answer our questions fittingly.
They offer costumer support in English, German, and French. If you are not fluent in one of these languages it can be slightly more difficult for you.
Conclusion usability CyberGhost
After using CyberGhost we can conclude the following things about their user-friendliness:
- CyberGhost is a user-friendly VPN with a nice and clear appearance.
- The mobile apps and desktop software are clear and easy-to-use.
- Creating an account and installing the applications is easy and works intuitively for all devices and operating systems.
- CyberGhost offers many different payment methods.
- CyberGhost has a 45-day money-back guarantee.
- The customer support at CyberGhost is easy to reach and very helpful.
Server network CyberGhost
CyberGhost has an elaborate network of servers, with more than 2700 servers in almost 60 different countries. The servers are located in countries where there are a lot of CyberGhost users. Below you can find out everything about the CyberGhost servers.
Number of servers and locations
At this moment, CyberGhost has servers in 60+ different countries. They have at least 3 servers in every country. In France and the U.K. they have more than 100 servers and in Germany and the U.S. more than 200 servers. Especially in countries with a lot of servers, it won’t be difficult to find a fast server to bypass geographical restrictions.
Apart from the regular VPN servers they also offer servers that are specifically suitable for streaming services. You gain access to these servers by clicking on the “Unblock Streaming” button. In the menu that will appear you can click on several different popular streaming services. CyberGhost will connect you to one of their servers that will work with that particular service. For this reason, CyberGhost is very user-friendly for streamers.
Dedicated IP address
CyberGhost does not offer a dedicated IP service. There are several reasons why some people like to use a dedicated IP. Normally, one IP address on the VPN servers is used by many people at the same time. Streaming services like Netflix can block an IP address if they see that a lot of people are using it at the same time. This tells them that these people are using a VPN. A dedicated IP is only used by one person. If this is the reason you would like a dedicated IP you need not worry with CyberGhost. As mentioned before they have the “Unblock Streaming” service that will help you watch content on your favorite streaming services.
Some online games and banks will check if you are switching between IP addresses a lot. Since this looks suspicious they will sometimes take extra steps to verify if you really are who you say you are. If you want to use a VPN but avoid these questions you can use a dedicated IP address so you always have the same IP address.
Conclusion server network CyberGhost
After researching the servers CyberGhost has to offer, we have come to the following conclusions:
- CyberGhost has an excellent server network with over 2700 servers in more than 60 countries.
- CyberGhost offers several different servers especially for streaming with access to your favorite streaming services.
- CyberGhost does not offer a dedicated IP address.
Apart from the standard VPN options, CyberGhost also has some additional options. CyberGhost can also block adds, online tracking, and malicious websites. Moreover, they offer a service that will compress your data so you will have quicker loading times and you will use up less data.
With another additional service they will redirect you to the https version of a website if there is one. This way you can make sure you do not visit any unprotected websites.
Finally, they also offer a kill switch. If you lose your connection with the VPN server, the kill switch will make sure you connection to the internet is terminated. Normally you would automatically connect to the internet again, which would leave your data exposed again. The kill switch makes sure you won’t expose sensitive information when you happen to lose the connection to their servers.
CyberGhost and Netflix
CyberGhost has servers that you can use to unblock the Netflix content in any country you like. Under the option “Unblock Streaming” you can choose from several different popular streaming services and visit that service via a country of your choice. CyberGhost will direct you to a server in that country that isn’t blocked by Netflix. You will be able to access, for instance, the U.S. Netflix content through this service.
CyberGhost and torrents
CyberGhost also has an additional option for torrents. Your connection is established through the regular VPN servers but the screen will show your download speed and how much you have downloaded with their service.
Conclusion – Our experience with CyberGhost
|Easy to use||Questionable logging|
|Easy to install||No dedicated IP addresses|
|Possible to watch U.S. Netflix|
|Download via torrents possible|
|45-days money-back guarantee|
|Lots of choice in servers|
CyberGhost is an excellent, user-friendly VPN provider for the average user. Their user interface is clear and shows all the options the average user will need. If you are looking for the ultimate protection CyberGhost might not be the best option for you. But for most people their protection is more than enough and trustworthy. CyberGhost has a good amount of servers and is easy to use with streaming services. The provider is easy to use and offers a lot of features for a reasonable price.