CyberGhost Review (2020) – A Reliable and User-friendly VPN
CyberGhost is a well-known VPN provider that mainly focuses on user-friendliness. This provider was originally founded in Romania in 2011 and quickly made a name for itself as one of the best free VPN providers worldwide. Since then, CyberGhost has turned into a paid service, and they’re still doing very well – perhaps even better than before. Case in point: they have a user base of about 36 million people worldwide.
CyberGhost consists of two teams: one in Romania and one in Germany. The service is intended to enable consumers to use the internet freely and anonymously. CyberGhost is an avid supporter of human rights, including privacy, a free society, and uncensored internet. The provider strongly promotes these values in all its activities.
As a VPN with strong encryption, CyberGhost is very user-friendly and fairly fast. They offer relatively cheap subscriptions as well as a remarkably long 45-day money-back guarantee for longer subscriptions. Installing CyberGhost is easy and you can use their service on up to seven devices at the same time. This is ideal when you want to install a VPN on all of your devices, including your laptop, Smart TV, Android smartphone, iPhone, Chromecast, and tablet.
- Simultaneous connections: 7
- Operating systems: Windows, Mac, iOS, Android, Linux
- Protocols: OpenVPN, IKEv2/IPsec, WireGuard
- Logging policy: No logs
- Servers: 5900+ servers in 88 countries
- Price: From $2.75 a month
- Money-back guarantee: 45 days
Speed – How fast is CyberGhost?
Speed is very important when you’re looking for a good VPN. You don’t want to have to wait ages for the newest episode of your favorite series to load, nor do you want your internet to slow down the moment you turn on your VPN. We tested CyberGhost by performing speed tests and using the service for our daily internet activities. You’ll find the results below.
Speed test results CyberGhost
Below you’ll find the results of the speed tests we did while using different CyberGhost servers. For reference, we first tested the speed of our ‘bare’ WiFi connection without a VPN. The speeds of your own connection may differ based on your location, internet provider, and many other factors. To give you an accurate idea of the possible speed changes CyberGhost might cause, we will compare all results with those of our ‘bare’ connection.
Speed without a VPN (Speedtest.net):
These are the results of our regular internet connection tested on speedtest.net without using a VPN. We’ll use these numbers to make sense of all other results.
Speed with a local server (Speedtest.net):
These are the results of a speedtest.net test conducted while we were connected to the fastest CyberGhost VPN server in our home country. As you can see, the ping has slightly increased, although the difference is minimal. The download speed has decreased. Still, this is a very good result. The upload speed has dropped by over 50%, which is quite a decrease.
With these results, CyberGhost takes in a third place in our most recent speed tests. Only our local servers of GOOSE VPN and CactusVPN proved to be faster at the time of testing.
Speed with a USA server (Speedtest.net):
Our connection reached the following speeds when we tested the fastest CyberGhost server in the US. You might want to use these servers if you want to watch the American Netflix from anywhere in the world. For us, the ping skyrocketed, which can be annoying while gaming. Both the download and upload speeds have taken quite a dive. If you live closer to the USA than us, you will very likely reach even better speed results than this, since the distance between you and the server will be much smaller than it is for us. With these results, CyberGhost became the fourth fastest VPN in this category.
Please note: these results do not mean that the quality of the American servers is worse than that of our local servers. It just shows that servers far away from you affect your speed more than servers that are close by. The American servers are still of a very good quality and are perfect for watching American Netflix.
Speed during daily use
CyberGhost’s servers performed relatively well in our speed tests. To make sure this provider works just as well in practice, we also tested it during our daily use. It manages to maintain perfectly adequate speeds for regular use of the internet, browsing, streaming, downloading, and even playing online games. In other words, CyberGhost is more than suitable for the majority of internet users out there.
During our regular browsing, we didn’t notice any differences in speed when CyberGhost was activated, which is exactly what you want from a VPN. We could check our email, visit websites, and work on our own website without noticing any increased loading times or lags. When streaming videos on, for instance, YouTube or Netflix we didn’t notice any changes in speed either.
We were also able to download files without noticeable loss of speed. Moreover, downloading torrents went well. It was only during online gaming that we detected a small difference in speed. The online game we tested, performed perfectly well without a VPN, but showed some lag when CyberGhost was turned on. A casual gamer will hardly notice the difference, but die-hard gamers might find the lag bothersome.
Conclusion speed CyberGhost
- The speed tests show that CyberGhost affects the downloading and uploading speeds up to a certain degree.
- We didn’t notice any differences in speed when browsing, downloading, or streaming. However, online gaming with CyberGhost did go noticeably slower than without.
Safety – How secure is CyberGhost?
Safety is one of the most important features of a VPN. For many, the whole reason for getting a VPN is that they don’t want their personal information to end up on the street. Therefore, they wouldn’t want a VPN service to keep logs of their online activities. This has happened with some providers that were exposed when they helped law enforcement find hackers that used their services. CyberGhost is a provider that values online anonymity, privacy and free use of the internet. For this reason, they have taken measures to protect your online personal data.
Every now and again, CyberGhost releases a ‘transparency report’ in which they note how often organizations such as the DMCA (Digital Millennium Copyright Act) and the police request user-data and how CyberGhost responds to these requests. They stress that they do not give any information to third parties. The chart below shows how often they received requests for personal user data in the second quarter of 2020 and who made these requests.
This information was revealed in their transparency report that covers the months April, May, and June of 2020. The number of police requests has increased by 400% compared to the first quarter of this year. Even so, this doesn’t make a difference for CyberGhost, as they don’t have any logs to hand over to the authorities.
Below you can find information on the encryption protocols CyberGhost offers, what their logging policy is, and other privacy-related measures CyberGhost has taken.
GDPR (General Data Protection Regulation)
CyberGhost is one of the few VPN providers who has successfully implemented the new European privacy standards, as outlined in the GDPR. While many VPN providers have failed to adequately update their privacy policies in order to conform to the 2018 European legislation, CyberGhost sets an example by reaching almost perfect compliance. The company was audited and the results indicated that:
- What data is being collected
- Who is collecting said data
- That there is a legal mandate for the collection of such data
- How the collected data is being used
- How long the collected data is stored
- What rights the user has
- Where the user could file a potential complaint
All in all, CyberGhost has presented itself as a responsible VPN provider that takes the legal particularities of different users across the globe into account.
CyberGhost has splendid protection with its 256-bit AES encryption (the current standard for premium VPNs). This is generally considered to be the highest standard of encryption. CyberGhost works with OpenVPN, IKEv2/IPsec and WireGuard protocols. OpenVPN is the most secure out of all of those. Therefore, we would advise to use the OpenVPN protocol as a standard.
Logging and privacy
CyberGhost has a no-logs policy. This does not mean they don’t collect any data whatsoever. They save some information about your user-behavior. CyberGhost explains that this is to improve their services and level of anonymity. For instance, when you log in, CyberGhost remembers you’ve used their service that day. This information is anonymous and only saved for one day. They also keep track of how often you use their service per month. They count the number of days their subscriber uses their application every month. They might, for example, end up with the information that someone has used their application 25 out of 30 days. They won’t know who this someone is. Moreover, this information is wiped every month.
On the subject of keeping these minimal logs, CyberGhost says the following:
“Because we are running a business and need to know if our customers actually use our service. BUT IT’S NONE OF OUR BUSINESS TO KNOW HOW THEY USE IT. Again: We neither log content nor visited websites nor IP addresses nor any communication!”
CyberGhost does not keep traffic logs, IP logs, or timestamps. In general you could say they have a good logging policy. Even though they keep a minimal amount of anonymized information, their logging policy does not pose a great risk to your privacy.
What information does CyberGhost need?
To create an account with CyberGhost, you need an account name and password. If you want to make sure that this information can’t be traced back to you, you can make it completely random. Your password is encrypted and isn’t visible to CyberGhost. CyberGhost assigns a serial number to your account so they can keep track of your user-privileges. They stress that none of this information can be traced back to you, except when you choose to use your full name as an account name.
The amount of personal data exposed also partly depends on the method of payment you choose. With CyberGhost, the payment is made through a third party: CleverBridge. As a result, CyberGhost has no access to your payment information. CleverBridge is a company with a good reputation concerning privacy.
Conclusion safety CyberGhost
- All in all, CyberGhost provides above average safety and privacy for its users.
- CyberGhost does not share or sell any user-information to third parties like the DMCA or the police.
- CyberGhost uses strong AES 256-bit encryption.
- You can choose from several trustworthy protocols with CyberGhost.
- CyberGhost keeps some information about your use of their service. This info, according to them, solely concerns the frequency with which you use their service.
- CyberGhost does not collect traffic logs, IP logs, or timestamps.
Usability – How user-friendly is CyberGhost?
CyberGhost excels at user-friendliness. They were one of the first premium VPN providers to adopt an interface with a completely new look for desktop (which they introduced with CyberGhost 7). The software is very easy to navigate and you’ll be protected by this VPN in no-time.
Below you’ll find out everything you need to know about the CyberGhost website and installation process. After that, you can read about the user-friendliness of their app, its price, and the different methods of payment offered. Finally, we’ll report on their customer service.
The CyberGhost website
The CyberGhost website is a fairly standard VPN website. On their homepage, you’ll find information about CyberGhost’s features, reviews by users, the different plans, and a list of reasons you might want to use a VPN. The website is structured, pleasing to the eye, and available in several languages. On other parts of the site, you’ll find more detailed information about CyberGhost.
At the top of your screen, there’s a small section containing your IP address, location, ISP, and status. This is meant to show how much websites know about you when you visit them. CyberGhost shows you this information to illustrate how important it is to use a VPN to protect your data. This is a common practice on many VPN websites.
The account overview page is very self-explanatory. It contains the following five tabs: “my devices”, “my extensions”, “my subscriptions”, “my settings” and “support”. Under these tabs, you’ll find information about your subscription and your devices. Moreover, you’ll find information on how to install their app on different types of devices.
Installing CyberGhost is a piece of cake. They offer an app for most operating systems and devices that you can download and install in no-time. Simply get a subscription on the CyberGhost website and click on your device to install the correct software. You can install CyberGhost by following these steps:
- Choose a CyberGhost subscription that fits your needs on the CyberGhost website.
- Go through the payment procedure by filling out the necessary information.
- Download CyberGhost.
- Log in with your account data.
- Change the settings according to your personal preference and choose a location.
- Turn on CyberGhost. You are now protected online!
This is the standard way of installing CyberGhost on most devices. Specifically, you’ll have to install CyberGhost on your laptop or PC like so:
If you’d like to use the VPN on your smartphone or tablet, you’ll need to download the software from the App or Play Store. The rest of the process is approximately the same:
CyberGhost’s appearance and ease of use
CyberGhost has very user-friendly software. If you’ve never used a VPN before, CyberGhost will comfortably guide you through all its options and features. The interface is very much in tune with the different reasons people have for using a VPN. The software looks very clean and professional. Finally, the app on your smartphone is easy to turn on and off.
CyberGhost puts a lot of time and energy into the user-friendliness of their applications. Because of this, CyberGhost is a delight for daily VPN-users.
Pricing and methods of payment
CyberGhost offers several different subscription plans and is very competitively priced. The monthly fee is considerably lower when you subscribe to their services for a longer period of time. A monthly plan is $12,99 per month, a subscription for six months is $7,99 a month,and the yearly plan is only $2,75 a month. The yearly plan will now get you an extra 6 months for free. CyberGhost’s paid subscriptions all give you the same service, without any data limits or speed restrictions. The difference in prices is only down to the length of the chosen subscription.
Please note that any special offer from CyberGhost is subject to change. Additionally, prices might vary depending on your location.
CyberGhost’s monthly subscription has a 14 days money-back guarantee. Longer subscriptions have a 45 days money-back guarantee. The guarantee and related refunds are handled by the same company they outsource any payments to: Cleverbridge. However, you can also contact CyberGhost directly to settle this. The 45 days money-back guarantee makes CyberGhost a VPN you can easily test before fully committing to a (long-term) subscription.
You can choose between the following payment options:
- Credit card (VISA, MasterCard, American Express, and other options depending on the country you live in)
- Other options that are unique to specific countries
CyberGhost offers a large database of manuals and frequently asked questions. Most of the time, you’ll be able to find an answer to your question there. They also offer a chat service. When you open the chat window, you’re asked to fill out your name and email, so they can send the results of the conversation to your email. We tested their chat service by asking some questions. They responded quickly and politely and were able to answer our questions more than adequately.
They offer costumer support in English, German, and French. If you aren’t proficient in any of those languages, it could be slightly more difficult to find an answer to your question.
Conclusion usability CyberGhost
- CyberGhost is a user-friendly VPN with a pleasing and clear appearance.
- The mobile apps and desktop software are clear and easy-to-use.
- Creating an account and installing the applications is easy and works intuitively for all devices and operating systems.
- CyberGhost offers many different payment methods.
- CyberGhost has a 45 days money-back guarantee for longer subscriptions.
- The customer support-team at CyberGhost is easy to reach and very helpful.
Server network CyberGhost
CyberGhost has a very large network with over 5900 servers in 88 different countries. The majority of servers are located in countries with lots of CyberGhost users. In this section we’ll tell you everything you need to know about CyberGhost’s servers.
Number of servers and locations
At this moment, CyberGhost has over 5900 servers in 88 different countries. They have at least four servers (but often many more) in every country. In France they have over 400 servers, almost 500 in the UK, over 600 in Germany, and the U.S. counts over 1000 servers. Especially in countries with a lot of servers, it won’t be hard to find a fast server to bypass geographical restrictions.
Apart from their regular VPN servers, CyberGhost also offers servers that are specifically suitable for streaming services and servers that are well equipped for torrenting.
You can find an overview of all current CyberGhost server locations in the table below:
|Country||Server locations||Number of servers|
|Bosnia and Herzegovina||Travnik||10|
|Canada||Montreal, Toronto, Vancouver||395|
|Costa Rica||San Jose||12|
|Germany||Berlin, Düsseldorf, Frankfurt||627|
|Hong Kong||Hong Kong||58|
|Isle of Man||Douglas||24|
|Macau SAR of China||Macau||48|
|South Africa||Cape Town||10|
|United Arab Emirates||Dubai||24|
|United Kingdom||Berkshire, London, Manchester||496|
|United States||Atlanta, Chicago, Dallas, Las Vegas, Los Angeles, Miami, New York, Phoenix, San Francisco, Seattle, Washington||1014|
|Vietnam||Ho Chi Minh City||18|
Dedicated IP address
CyberGhost started developing a ‘better’ Dedicated IP address system than they had previously. They indicated that the old system was “not good enough” and therefore decided to shut down this old system as of July 15, 2020. Therefore, they currently have no more dedicated IP addresses, until the new system is ready.
Conclusion server network CyberGhost
- CyberGhost has an excellent server network with over 5900 servers in 88 countries.
- CyberGhost offers several types of servers, some of which are especially tailored to streaming and will give you access to your favorite streaming services.
- CyberGhost doesn’t offer dedicated IP addresses anymore, but will in the future.
Apart from the standard VPN options, CyberGhost has some additional features. For example, CyberGhost can be used to block ads, online tracking, and malicious websites. Moreover, they offer a service that will compress your data, giving you quicker loading times. This also means you’ll use up less data while you’re browsing. With another additional service, they’ll automatically redirect you to the https://-version of a website, if there is one. This way you can make sure you do not visit any unprotected websites.
Finally, CyberGhost also offers a kill switch. If you lose your connection with the VPN server, the kill switch will make sure your entire connection to the internet is terminated. Normally, you would automatically connect to the internet again, which would leave your data exposed. The kill switch makes sure you won’t expose sensitive information when you happen to lose your connection to CyberGhost’s servers. Apart from all these options, CyberGhost also works with Netflix and torrents, as we’ll be talking about in the remainder of this section.
CyberGhost and Netflix
CyberGhost has servers that can unblock the Netflix content available in any country you’d like. Not all CyberGhost servers work with Netflix, but they make sure to always have some working Netflix-servers. This means you can always watch Netflix USA whilst using CyberGhost. If you notice Netflix isn’t working properly, you can usually fix this by switching to another server.
CyberGhost and torrents
CyberGhost also has an additional option for torrents. Your connection is established through the regular VPN servers, but the screen will show your download speed and how much you have downloaded with their service.
Conclusion options CyberGhost
- CyberGhost has many different options to help maintain your privacy and safety
- Special CyberGhost servers will allow you access to the American Netflix
- You can easily and safely download torrents with CyberGhost
- In a separate subscription, CyberGhost offers additional security features: Privacy Guard and Security Updater
Conclusion – Our experience with CyberGhost
|User-friendly interface||Tracks which devices are used to keep track of their “7 devices” limit|
|Easy to install|
|Possibility to watch U.S. Netflix|
|Download via torrents possible|
|45 days money-back guarantee|
|Lots of choice in servers|
CyberGhost is an excellent, user-friendly VPN provider for the average user. Their user interface is clear and shows all options the average user could possibly need. If you’re looking for the very highest level of absolutely privacy-minded protection, CyberGhost might not be the best option for you. Even so, for most people, CyberGhost offers the right balance between safety and user-friendliness. Their protection is more than enough and very trustworthy. CyberGhost also has a good number of servers and is easy to use with streaming services. The provider is easy to use and offers a lot of features for a reasonable price.
Want a quick answer to your question about CyberGhost? Maybe you’ll see your question below in our FAQ! Click on a question to see the answer.
Yes, CyberGhost is a secure VPN provider with strong encryption protocols, a no-logging policy and a clear disclaimer.
Yes, CyberGhost works with (the American) Netflix. Thanks to the large range of servers you can always access Netflix. CyberGhost ensures that they always have a server available to make sure their users can watch the American version of Netflix.
Yes, CyberGhost has special P2P (torrent) servers that allow you to (anonymously and securely) download torrents via torrent networks.
No, CyberGhost is not free (it used to be). However, CyberGhost does have a 45-day money back guarantee on longer subscriptions and a 14-day money back guarantee on their 1-month subscription.
CyberGhost has several subscription options:
- 1 month: $12.99 a month
- 6 months: $7.99 a month
- 1 year: $2.75 month